Ramneek Gupta´s profile
Reviews (4)
Amazon
Big product range, cheap delivery and good customer service
Seems to employ most characters for a successful business!
Been rather happy with ordering a wide range of products - books, games, electronics, baby bottles and equipment, crisps(!), bread flour(!) and english shortbread ... all obtained for competitive prices, way cheaper than the local stores and supermarkets, and delivered for free at the door in Denmark. The very few instances I've had to write to customer service were dealt with quickly, professionally and to great satisfaction.
YouSee
Delivers many of the channels, most of the time, but no concept of customer service
When I pay over 600 DKK a month for cable tv, I expect the few english channels to work as expected - (at least most of the time, not be unobtainable for 3 months while I am still required to pay). I expect customer service to be polite, listen to problems and solve them. This didn't happen - I've spoken and written to customer service - responses range from outright rude to polite but unhelpful. The company seems to rely on its monopolistic hold of certain areas in Denmark including large parts of Copenhagen. The company should realise that these days are short-lived, as the consumer gets smarter, better travelled and has more internet options that are rapidly being integrated into TV sets.
Reply from YouSee A/S
Getmore
Easy ordering, well-informed and timely delivery
Ordered a hard-disk from getmore. It was easy to order with a different shipping and billing address. I received emails keeping me updated with delivery status, and delivery was as promised.
Ramneek Gupta´s profile
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
I am sorry to hear that you have had these problems with your channels, and that you feel that you have been meet by such poor customer service.
There are different reasons to why channels can be missing and I do hope that we were able to help you, so that you were able to see your channels.
If you still are a customer at YouSee and your problem isn't solved, then I would recommend that you write this mail:
isupport@yousee.dk along with your customer number or your address.
Best regards
Dan