Kirsty Baker´s profile
Reviews (1)
Missguided
Go to Boohoo instead!!
I ordered a blouse from Missguided last year I think it was and had 2 problems with it, I ordered a size 12 and got delivered a 10 even though the outer packaging said 12, because of this I wanted a refund and to send it back but like so many others here got no reply-useless. Also I had ordered it for next day delivery but it came after 3 days. This is not good enough. Regrettably I did not follow up the complaint as it seemed more hassle than it was worth, I wish I had now.
also you need to sort out the quality of your products as a dress I ordered before had terrible stitching and the fabric was poor quality. You alsoneed to stop taking money off of people for their orders straight away only to send an Email hours later saying the item is out of stock, surely it is not that difficult to stop people ordering an item when the last one has been sold.
Sort it out MissGuided, you have some lovely clothes and it's such a shame that you can't provide a decent service.
Reply from Missguided
Kirsty Baker´s profile
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I am sorry for your disappointment.
With regards to the order that you placed last year, I can only apologise for the issues that you experienced with this; if it had been brought to our attention at the time we would of done everything we could of to help resolve and ease the situation to ensure that little inconvenience was experienced.
Please note, in relation to Next Day delivery, we would always advise that in order to take advantage of this service your order is placed before any cut of times to ensure that your order is received the next day, all details of this can be found on our website.
We do detail in our terms & conditions that payment is taken immediately, however, on occasions very regrettably items can go out of stock quickly. On the unfortunate occasion when an order has been placed and the item becomes out of stock we do immediately notify the customer and a refund is actioned. For the upset that this will have caused I truly am so very sorry.
We welcome and value all customer feedback and I thank you for taking the time to post your review. If you have any outstanding issues, I would welcome you to contact me directly so that I can assist you further; customerhelp@missguided.co.uk
I am terribly once again for the disappointment that has been caused.
Best wishes,
Pippa xx
Missguided