Took my phone to the shop in cleveleys to buy a new charger, the girl that served me told me it was their responsibility to repair it as still under guarantee, which I hadn't realised, I was served within a few minutes, I was given a loan phone while mine was being repaired, within a few days I received my phone back, was kept informed at all times by text and phone call, I cannot praise them enough for their attention to detail, and the girl that served me was excellent. Thank you so much 02.
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