Since the contact from the company after the below review I have upgraded my rating to 3 stars. They claim to have made sure these issues will not happen again and were helpful in further dealing with another issue which was outside or their control.
I only gave two stars because one star meant rude. They were incompetent, inept, careless and unorganised. The initial delivery was very quick but included an incorrect item, no big deal. I contacted them and they arranged a day for collection. I waited around the house and no one came. I contacted them via their emessage system, their preferred message system and they rearranged the pickup. No one came again. They had been using a company that only collects in the UK, I live in Ireland. I thought that my address might give that away. A third collection was successful but I had spent three days at home waiting for it. They made no effort to get an approximate time for collection, saying that they couldn’t. I rang the collection company and managed it no problem, experience had thought me to check that time. They never contacted me to confirm receipt of the incorrect item; I had to contact them to arrange delivery. They agreed to delay dispatch as I was away on holidays, however, as you may have guessed by now, they dispatched early anyway. The item was almost sent back to them by the courier, they would only hold undelivered parcels for 3 days, but I managed to ring them in time to rearrange delivery. No one gesture to make up for the repeated inconveniences, just lots of empty apologies. I would never buy anything again from them, even if their prices are cheaper than the competition, it’s just not worth the hassle!
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