I chose to use this company based on their very competitive prices and the fact that the product I ordered (an Ideal Standard wall mounted tap) comes “Complete with Ideal Standard SimplyU Built-in Pre-installation kit”. The tap arrived very promptly, but no installation kit! Trying to resolve the matter by email – as they don’t deal with problems over the phone – they first tried to tell me the kit didn’t come with the tap, then no reply from my emails for days. Extremely frustrating. Their attitude over the phone stinks. They were not willing to supply the kit despite the fact that it was advertised and made many excuses as to why. They lie! The manufacturer of the tap and QS’s chosen supplier had no record of an attempt by QS to obtain the kit, which was available for order on its own – despite QS’s argument on the contrary – and was in stock. Due to the many bad reviews relating to refunds that never materialise, I chose to keep the tap and pay extra to get the kit from another online store. One star out of five? Far too generous!
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