I placed an order then received an email saying my order was incomplete. I could not get back into the order and so placed a second order. Nothing was delivered. I checked my paypal account and found that two payments had been made for both orders. Eventually the order was delivered over a month after placing the first order. One of my dogs is on a special diet and I completely ran out of biscuit and meat packs required. An apology was received for the poor admin and service and I was promised a voucher as compensation but that also has not been received.
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