Having booked a holiday for 27 adults at the end of june, we had a number of teething problems, which we thought where all dealt with. On arrival at the hotel 3 of our parties rooms where in correct, given studio apartments instead of one bed apartments that we had paid for. The hotel had known about this since January, and with 2 of the incorrect apartments having 1 adukt and 3 children in you can imagine how cramped this was. The hotel agreed we should get a refund on the over charge and wrote a letter stating this.
On the 18th July I emailed both the CEO and customer services, I got a promt reponse from CEO apolosing for this and saying it would get looked into immediatley. After various emails to and fro, I eventually got one direct dial, though you cannot get a direct e-mail. On the 31st July I had a missed call and an e-mail stating we would get a full refund on the card. I emailed back the next day asking for a call. Surprise suprise No call. On the 8th I got an e-mail asking if I still wanted a call, I said yes, still no call and still no refund!!!!
I rang the direct dial for and answermachine 24 hours later still no call, and no response from the CEO of the company after e-mailing again! We are only after the overcharge, we are not seeking or being offered any form of compensation for the inconvenience, yet no one is willing to talk to me to resolve this!
Having a further group holidays to organise over the next 2 years, there is no way we would use LowCost as they do not care about their customers at all!
Thomas Williams found this review useful
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