We are having huge problems with sky, their call center are rude and do not bother even read the emails and reply with something irrelevant. Our broadband and land-line have not been activated now 4 days past activation date! Has been over 72hrs we were told to wait to get a call back. No-one has called. I am fed up and just want to cancel so I can go somewhere else where I can receive the services we are paying for.
My recent delivery did not turn up, no phone call from Asda, nothing! We called their customer services several times, to be either fobbed off, or lied to. We were told we would be called back, but no one called back. We called the next day to cancel, however because of this my money is still being held. Luckily I have the money to place an order elsewhere. So far it's been five days later, and my money is wrongfully being held. Asda may say the fault here lays with the bank, however if Asda had delivered the shopping that I had paid for, we wouldn't be in the situation. We have written a letter of complaint but are still waiting for a response. After a non delivery you would think they would contact us, but I guess that's why they're cheap!
Very disappointed with Ocado with my recent delivery. I ordered bread, bananas and 1 kg chicken for the 26/01/2013 which I found expired on the 28/01/2013.
I emailed Ocado and I received an email back explaining that the day of delivery counted as a day. Even though this arrived at 8.30pm! Apparently Ocado deem this to be 'acceptable' and did not refund my money as a customer, however, I do not! I have lost my trust in Ocado and will not be using them as they obviously they do not value their customers!
I had another problem recently with a delivery driver putting a 'you were out' card through the door when we were actually at home. This happened to be birthday shopping for my partner, which really messed up his birthday as he had to spend over an hour on the phone sorting re delivery and kept getting cut off. However in this instance we were offered a £15 voucher so I had given Ocado a 2nd chance. I wish I hadn't bothered! I won't be shopping with Ocado again. On reflection they did refund the chicken but that was because the individual packing had burst leaving chicken mess everywhere.
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