We purchased the Dyson Dc44, and Thurgo had the cheapest price and delivery, to here in the Highland. Staff where excellent answered all my questions, and delivery was affordable ( Highland always has more to pay) and quick. Highly recommend them, and we will be using them for more of our orders.
Still no refund, keep getting told another 2 weeks. In hands of Credit Card company.....
My wife has ordered a lense for my 40th birthday, a Tokina 11-16. She ordered 10 days ago, and despite repeated attempts to get a reply as to when its dispatching, nothing...... Then i pop on here tonight, and see we are not alone.........
It seems more people get a response here than via their site. If we had realised it was a HK company we would not have purchased. If feels very deceitful. Once again we have contacted them for a reply, and if we do not hear anything soon, will take it up with our credit card company. It doesnt take much to hold to your agreement and reply within the 2 business days......
Very unsatisfied customers
Update, Vanessa i appreciate your reply, but it would be ideal to reply to emails also. I think we are now deciding that we want the order cancelled and the money refunded.
16/08/12 14:22 Update
Very unhappy, still no reply, useless customer service via telephone. We have via your site requested a refund and are in the process of calling our credit card company. Please refund ASAP. We have secured the item elsewhere this morning, which will arrive in time as the birthday gift.
Now awaiting refund, ordered with procameraShop.co.uk, who took my order yesterday and have dispatched the lens. So, simply electronics we have the email from you in regard to you refunding us, so DO It. We are passing all of this onto our credit card company, and placing in dispute until we get our cash back.
Still no refund......despite email saying it would be provided.... Please give back the cash you took, cash you should not have taken until product fulfilment. You are making interest on honest peoples cash who place ordered you cannot fulfill. It's unethical and dishonest.
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