Derrick Jepson´s profile

Reviews (1)

Comet

Comet 'Customer' and 'Service' what a Paradox!!

I never thought I'd be hoodwinked into buying 'extracare' cover on an appliance but I was on a washing machine I bought from Comet back in 2009...
The Indesit washing machine started making nasty banging noises when on a spin cycle so we switched it off and then remembered we had Comet Extracare....we're saved! we thought....
Since 16th July 2012, two weeks after the initial enquiry to Comet who told me to phone Indesit who then took their time sending an Engineer to tell us that three parts were damaged and would need to be ordered, we have been fighting for answers and a resolution to our problem, the issues being:

1. NOBODY but NOBODY from Comet Customer Services EVER telephones you back....they claim a four hour response time....my response to that is not printable...
2. We are a family of five in the school holidays with no washing machine and nobody can tell me, whenever I phone (at 10p per minute!!) when the parts will be in.
3. When I finally get to speak to a person, they say they are going to send it to their 'Escalation Team' again, two words that are a Paradox and should not be put in the same sentence. This problem has been 'forgotten' to be escalated twice, has actually been escalated four times and still nothing has been done...

I honestly now believe that Comet are hoping I just go away and leave them alone....

Who do I actually complain to at Comet? as they don't, surprise-surprise, have a 'how to make a complaint' section on their website, I think if they did, it would crash the Comet website through over use...

Derrick Jepson´s profile

profile image of Derrick Jepson
Derrick Jepson
Reviewer
1966
Devizes, United Kingdom

About