On or about November 23rd 2011 I purchased from this establishment two beautiful dresses, intended as Christmas gifts.
Upon arrival I noticed that unfortunately the dresses were defected in so far as parts of the fine detailing appeared missing upon one of the dresses, and the zipper faulty upon the other.
Via the internal system, I contacted the company in this regard. Received a confirmation email wherein it was advised that my enquiry would be dealt with within three days.
Three days passed and I had heard absolutely nothing. A second, third and fourth application of the same followed thereafter, alas all went without reply.
Resultant of which, I addressed a written submission for the attention of director Mrs. Helena Wong, copies of which were mailed to the Middlesex store location, and the head office address provided.
Utterly embarrassed, and with a response from Cachet Kids noted by absence, I had no choice but to go ahead and give both the dresses as Christmas gifts as intended.
The dresses really are beautiful-it is a shame that the standard of customer service and or care simply does not match up!!
Must do better Cachet Kids!!
A firm is only as good as those who work within it- customer care really is key, and behaviour such as this is simply unacceptable.
In early December 2011 I purchased from this establishment one double sized purple clover flannel bedding set intended as a Christmas gift for my sister.
After proceeding through the checkout process I was informed that while the duvet cover and one pillowcase were en route, the remaining three pillowcases and the fitted sheet required to complete the set were out of stock and would remain so until early January 2012.
I gifted the bedding set to my sister on Christmas day as intended, telling her as I had been told that the items outstanding were set to arrive in January.
January commenced and I purused the website expecting to see a despatch notice, instead I learned that the delivery date had in fact now been pushed back to February.
At this point, having already given the bedding set to my sister, I felt that I really had no choice but to wait it out.
February came and went yet those attached to La Redoute remained silent and I had yet to receive the desired items.
March 2012 now, and to my absolute delight the three purple clover flannel pillowcases arrived to complete at least this part of the set, and were subsequently given straight to my sister.
I rather foolishly thought that given this new development, the required fitted sheet would soon follow at which point I would no longer have to do business with this thoroughly sub-standard firm- How wrong I was!
April came and neared its end, and having heard still nothing from the ever evasive La Redoute I began to pen emails to the customer services department enquiring as to the whereabouts of this long overdue order.
The first submission went without reply, hence a second application of the same followed the next week, and a third approximately one week after that.
Following the elapse of quite some time I was finally sought as recipient of an anonymous email wherein it was purported that the purple clover fitted sheet now required to complete my sister's set had, "Due to popular demmand" been discontinued.
No apology was made, nor was any resolution offered.
Having waited five months, and feeling that this situation was totally unacceptable, I wrote to head of customer care one Ms. Liz Roberts who in turn ignored each and every one of my written submissions.
At this point it should be noted that I did business with this firm following a recommendation from my mother, and as such had utilised her account to order.
Whilst those affiliated to La Redoute had been only too happy to take payment from me, when it came to an issue of poor service, they were only able to converse with my mother, indeed, she began to receive a number of unsolicited telephone calls supposedly engineered at resolution.
As a result of my own independent research I had, at this point, discovered that one Mr. Michael Truluck held the position of Redcats UK Managing Director. (Redcats is the company responsible for founding La Redoute.)
I sent this man a letter detailing the abysmal experiences that I had had with his firm. In it I requested that he authorise despatch of a gratis bedding set in order to make my sister whole and finally ensure that she had in her possession, a bedding set that was fit for purpose, and one hundred pounds compensation to reflect the time and effort I have been forced to expend in seeking a just outcome to this complaint.
Though Mr. Truluck possessed not the courtesy to acknowledge or respond to my letters I did, some time later, receive correspondence authored by Centre Operations Manager one Mr. Andrew Farnell later backed via Company Secretary and Solicitor one Mr. Craig Roberts wherein a credit of fifty pounds to my mother's account was proposed.
Not only is this offer derisory, it is also conditional. In order to take advantage I must do further business with the firm which I am just not prepared to do under the circumstances!
As of today's date my sister does not have a complete bedding set which is fit for purpose, and I have wasted my time and energy attempting to reason with a company that refuses to recognise the value of customer service.
Please help me send a loud and clear message to La Redoute officials- boycot this firm and spread the word by posting your own reviews here and over at www.blagger.com.
THIS REVIEW HAS BEEN POSTED FOR YOUR PROTECTION!!!!
Simon Adams found this review useful
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