I bought a PC from Wired2Fire several years ago and have never had a complaint about it, even with it running Windows Vista!
Although I am in IT and have previously built my own computers, I had taken my finger off the pulse for gaming hardware. I asked my friend at the company if they could build me a PC, to which the reply was "How much do you want to spend?" For a fraction more than the amount I said (nice sells technique), I was given several options with the benefits for each one.
The great thing is that I know that if I had asked, they would have provide a good specification below the amount I stated. The problem was I was dazzled by the spec's given and gladly paid more than I had originally budgeted.
I have never needed their customer service, but I have been in the Wired2Fire office and overheard them talking to customers. They have been polite, patient, and helpful to the callers even if it is nothing to do with the product thy had sold, as they consider it their duty of care.
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