A Frost´s profile

Reviews (4)

OKI Direct

Good service, fast delivery but could do with accurate order status and parcel tracking facility.

I placed the order online – no problem. Emails advising acceptance and payment – good. However, the status of the order as shown in my account showed 'processing' even after the item had been delivered! Knowing (roughly) when a deliveryu is due to be made is important to me so I was a little disappointed to find there is no parcel tracking facility ... indeed, as the order was still being shown as 'processing' on the day the package was due, I had doubts that the parcel had, in fact, been posted the day before, which meant I had to stay in on the off chance that the parcel would be delivered when it should have been.

24 October 2013

Reply from Paseana Ltd

Thank you for your feedback.

We apologise for the difficulties you faced with regards to this order.

We are currently in the process of introducing tracking information to the website, allowing customers to track their orders as they progress.

This should go live before the end of the year.

Regards

The OKIDirect Team

Vanilla Mart

Superb service, prompt delivery

I placed an order; communication was good, delivery was prompt and the item ordered was exactly as expected.

OKI Buyer

OKIBuyer Delivers!

Absolutely no problems ordering or benefitting from next day delivery. However, it would be helpful if delivery tracking could be introduced as the driver didn't call in advance as requested. It would be good if prices could be *substantially* reduced when complete sets of toners, image drums, etc., are ordered.

A Frost´s profile

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A Frost
Reviewer
United Kingdom

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