Diabloskinz

Had trouble with the delivery, and the print quality of the TARDIS iPhone case is low. Good customer service.

I ordered one iPhone case and one set of ipad skins. The case was delivered about one week later, but the skins weren't. I opened a support request, but it went unanswered. A few days later, I received another package, with a new case (which I hadn't ordered, it was wrongly delivered), but still no skin. I opened another request, which was answered, telling me to wait a bit more. Finally, one week after the original delivery, I received the skin.

I found the quality of the case print to be noticeably low. It looks blurry and undefined, which is particularly worrisome as I intended it as a gift to a designer. The skins have much higher quality.

Their customer service is generally responsive (although one of my requests went unanswered and I had to open another ticket).

16 August 2012

Reply from www.diabloskinz.com

Rodrigo,

Thank you for the feedback.

You originally contacted us on the 10th August regarding the fact you received the case but not the skins. (Friday evening)

I replied to you on the 13th (Monday) and apologised for the delay and the fact you hadn't received your skins. I asked you to bare with us as they were shipped separately.

You then contacted us again today (16th) to say that your items has now arrived.

I do believe we responded to you in a timely and prompt manner during your customer service experience.

As for the issue with the quality of the case, please can you send me a photograph so that I can investigate

Many thanks,

James