I suppose you should know you only get what you pay for!
In our case wouldn't ever use again, even as in this case for a first flat. They Duck & Dive, customer service is awful
CLICK4Beds"...click somewhere better
First bed arrived damaged, cheap, damaged, leather panels all differing shades of grubby white
incredible hard work trying to get it replaced, they want to charge you for return. Live in the North, this is bought for daughters flat in Somerset.
2nd attempt delivery cancelled and didn't arrive as all batch found to be faulty,- funny they hadn't checked this out first.
So Accepted it could be a fluke and stupidly ordered a 3rd bed at a much higher price and guess what it arrived faulty too ( they claim in transit , but examination of packaging shows it was absolutely sent out in that state whatever they try to claim about checking)
By this time a whole week without a bed, 3 days waiting in, mattress that had arrived separately had to be slept on as a one bedroom flat and no other option and relied on their assurances a perfect bed would arrive.
Exasperated cancelled order and of course won't refund the mattress and duck and dive all responsibility
My advice now would be use someone like John Lewis, Argos, even Tesco who own problems not this purely internet company, who never see the beds ( they are sent out form a supplier) and offer such dreadful customer support and service.
At no stage did they make it easy, check things had arrived or offer a good solution DREADFUL, worst experience ever.avoid like the plague. According to the carrier this is a very frequent issue.
Use a more reputable firm not someone you have to fight with to get your money back - still waiting on the mattress as they aren't prepared to refund despite all this sorry saga being their fault.
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