I ordered 2 watches on 25th November 2012 having been quoted 3 to 5 days delivery.Order never arrived after 5 days and after contacting by e-mail was informed not in stock and would be one to two weeks before one of the watches arrived from supplier.Prepared to wait as got good price reduction on Black friday. After 2 weeks order still not arrived. Several attempts to e-mail eventually received response that order in QC and would be sent out soon.Eventually was informed on 21/12/2012 that order had been despatched and was given a tracking no.8 days later no sign of order and after Tracking and Tracing discovered order had been delivered to Germany instead of Spain where I live.More delays followed after further phone calls and e-mails and after threatening with legal action and costs full refund was made on 4/ 01/2013. No explanation was given nor offer of supplying me with the items originally ordered. Research on other review websites seem to indicate a pattern of dishonesty and similar excuses when customers try to expedite their orders. Information on website is not to be trusted and one wonders if any of the positive reviews on review websites are genuine.I suspect that staff at business have been told to accept any order irrespective of whether or not in stock and proffer a host of similar excuses for delays when angry customers contact them.I also suspect that the offers they display on certain days eg Black Friday are not genuine and are just marketing hooks to get people to order. They probably have no intention of supplying goods which are offered on offers.They have nothing to lose as they have the customer's money which they hold on to as long as possible until they are forced to refund. This business model is perverse and in my opinion will work against this company in the long term.I advise all prospective customers to have a look at all the review sites and assess themselves whether or not it is worth doing business with such a company.
I have used this company in the past and thought they were great until I discovered that other companies offer better exchange rates and faster transactions e.g TORFX. I complained to HiFx but they were dismissive of my comments.I believe the problem is they are too big and don't offer their smaller customers good deals now.
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