Having purchased two items from AO.com i am very please with the overall service. They deliver on time which is great especially if your washing machine etc breaks down. No waiting for weeks from supplier like you have to at Currys. My only gripe is that they do not take away the packaging and they charge to recycle which Currys dont.
One other problem I hated about AO.com is they constantly ringing you up confirming your order and delivery date, one email is suffice thank you, not 5 phone calls especially getting one at 7am.
Was disappointed that when i placed my order, 2 days later the price went down by £17 but cannot grumble at the great service i received.
I have purchased a couple of PC parts from this company many have outlasted their warranty period but you do get the odd one that doesn't which is not scans fault I agree. But when you contact their technical team, after submitting a ticket as you are unable to contact by telephone, you have to keep chasing them up to get an answer.
On one occasion I contacted them regarding a Graphics Card I purchased, it took nearly 2 weeks to get a reply from them to tell me to do certain checks, which had already been done as i'm a fairly confident PC builder for over 10 years now. After replying what checks I had done they responded with an answer have I tried another Graphics Card to see if that works (WHAT!) so you expect me to go any buy another VGA card to test in my system, I told them I don't need to as I have already tried this VGA card in my other two systems and the fault is still present. Even after stating this they still reply with i need to try a different VGA card.
In my eyes they are trying to get out of replacing a faulty item, as its their responsibility to claim it back from the VGA manufacturer, and obviously they don't want to do this. In the end I contacted Nvidia myself and at my cost i sent the VGA card to them. Within 2 weeks I received a brand new Card from them stating the one i sent in was faulty beyond repair.
Due to the lack of support & knowledge from Scan I no longer use them, I have gone back to using Novatech & Dabs who are far more responsive when it comes to customer service & after sales issues.
You get cheap prices at a cost of poor aftersales.
Alan Smith found this review useful
I was a Vodafone customer for over 18 years, I thought my time had come to change due to poor reception and pricing. With all the new Smartphones coming out and a lot of internet data is used by them, I chose '3' with the one plan with unlimited internet, the bonus of this is there is not fair use policy or caps like other networks, so don't be fooled into taking an unlimited internet contract with other phone providers as they are all capped even though they say unlimited.
Customer service is about the same as Vodafone, call centres located in India or other Asian countries. Bit of a language barrier but still understandable to get things sorted.
I am very happy with my change and the signal is far better than Vodafone and I Travel down the M6 daily
If you use a lot of data then choose '3'
Ordered an item from eBay, which was getting delivered by YODEL I have read many reviews and newspaper articles about their ways of delivering goods and thought to myself it cannot be that bad. How wrong was I.
Went for a cup of tea to find a calling card in my letterbox, which stated they had tried to deliver and that the goods had been put in a safe place in the garden (No you didn't, I was sat 10 meters away from my front door), it was left in full view in the garden so anyone could have stolen it. The box was soaked through as it was raining and my goods inside were all wet. I rang customer services to complain only to find that their mood is about the same as the condition my parcel was left in.
In future I will find out the courier first before ordering, even if it means a few pounds more on another site to use a different courier.
YODEL are the WORST!!!!
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