Mat Tucker´s profile
Reviews (1)
DigiSub.co.uk
First Time Customers Warning - Not Instant
Because I realized my xbox gold subscription had expired at around 10pm (outside of business hours), I knew that the majority of sellers would not be able to provide me with a code until tomorrow morning.
Although DigiSub were £5 more expensive than the cheapest seller, I decided to buy an xbox live 12 month code after they promised "instant email delivery" with a code emailed to you within ten minutes.
DigiSub first emailed me to say payment had been successful at 22:44. I therefore expected a code by 22:54. I didn't hear ANYTHING from them until 01:04 when I was told I had to call an 0871 pay number before they could provide a code for security purposes. I had of course gone to sleep by this time, but when I did call the number, it took approximately another hour until I received the code.
Seeing as I chose DigiSub specifically because they claimed to send codes instantly, I was extremely annoyed by the experience and am left £5 out of pocket as a result.
On the item description page, in the FAQ section, it states - "How fast do I receive my code? Usually within 10 minutes, some orders may take longer due to security reasons but this is rare."
In my opinion, they have purposely kept this vague in order to deceive customers, when they probably fully well know that all first time customers will have to go through these security checks leading to a significant delay in receiving your code. Regardless of this, moving from the "Payment Successful" status to the "Voicemail Verification request" status took over two hours suggesting that even if I wasn't a first time customer, their claim of delivery within ten minutes is bogus.
P.S a lot of the emails refer to a live chat option if you experience difficulties, I couldn't find any mention of a live chat on the website whatsoever.
Tom Evelinand John McGovern found this review useful
Reply from Digisub
Mat Tucker´s profile
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Thank you for your feedback, we price ourselves independent of our competitors as we believe our customer support, site usability and delivery times are the best around. We are a small business and believe our prices are fair with relation to the product. You saved yourself £10 off the RRP for the 12 month xbox live code.
The verification process is only for some customers and mostly for orders over £25, the call would have costed you no more than 20p off a BT landline as stated in the email.
I do understand your frustration with waiting but we put these security checks in place to prevent fraud and because of the nature of our product it is a necessity.
The live chat function is available on the bottom right of the website within working hours.
Regards,
DigiSub