I have arranged a surprise birthday travel for my husband. He has been travelling a lot for work so I though it will be great to go away and relax. I work long hours and therefore rather than arranging my holiday I thought I would ask an agent to sort our holiday out for us.
When I was making the booking, I clarified that my husband had two names and I gave one of his name on his passport. I have been told by Ruth Overton (one of the agent in Travel Bag) that will be ok. However, as soon as I told my husband my surprise and show him the tickets, he said that his name on the ticket may cause a problem as it was showing his second name.
When I called Travel Bag, and explained the situation I have been shouted by Sarah (another agent) and not even been allowed to speak. She said she cannot help me and I had to wait until Ruth, who arranged my holiday, to come back from her holiday. I was shock with the miss treatment and the insult I received from Sarah as I was being accused as I provided missing informations.
Finally, Ruth comes back from her holiday and called me, left me a message saying the additional cost for new tickets and so on.
I have never been stressed out like this before any of my holidays. I own a company and customer satisfaction is the first point on our list. Clearly it’s not the same case with Travel Bag, money is the first and last thing in their book.
I would like to warn you before making any bookings do not believe what they say, read even the smallest prints possible as they may come back with more charges...
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