Ordered an item that was out of stock (I knew that at the time but was happy to wait), then it suffered an even longer delay, so I was offered a more expensive item at no extra cost, which I accepted.
Item was shipped fine, and is good quality too, so all in all I'm a very happy with this customer
Bought a phone via Amazon - all good.
Phone developed a fault 6 months later - told me to contact manufacturer.
I did this, who informed me that as the phone is not made anymore (and therefore can't just be replaced), I would need to go back to Caboodle, who could:
a) refund me
b) return the phone and it's 10 year guarantee to the manufacturer who would refund Caboodle.
Caboodle were not interested in fulfilling their duties as a responsible seller.
Update: thanks to this review and another one posted elsewhere, plus some email persistence on my part, Caboodle has recognised their duties as a decent company and agreed to refund the goods. Review rating updated accordingly, subject to successful conclusion of this little episode of course.
Never had any issues in the 4 years whatsoever or so I've been with them, customer service is both extremely helpful and rapid (on the rare occasions where I've had to contact them, which to be honest are normally down to my own ignorance or stupidity), so all in all, I would highly recommend.
FYI currently on Standard package after moving up from Lite package a while back, oh and the price is great too, so all in all, it's a winner for me.
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