Colin Arrowsmith´s profile

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Delivery changed three times

I bought a bed from the Fareham branch on 6th July. Delivery was scheduled for 23rd July.

On 17th July I received a text stating that delivery would be delayed to 3rd August.

On 3rd August I received a call to say the delivery was now delayed to 17th August due to 'stock issues'.

Today (17th August) I received a call stating that the 'stock issues' were on-going. So my delivery is now delayed to 1st September. Almost two months after I ordered, and paid for, the bed.

Yesterday I went to the considerable trouble of relocating beds in two other bedrooms. I regarded the inconvenience of last night's sleeping arrangements as temporary, for one night only. I now face that inconvenience for another two weeks. I am unwilling to spend another two hours changing the bedrooms back.

Well done Homebase! You have redefined my concept if poor customer service.

Colin Arrowsmith´s profile

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Colin Arrowsmith
Gosport, United Kingdom