I switched to TSO host after some serious issues with my last host. Needless to say I've had no problems with TSO host and any questions I've had have been answered quickly and professionally.
When my site did go down it was back up extremely quickly and TSO host kept me informed throughout. Keep in mind though, this was a VERY short period and has only happened ONCE in the four years I've been with them.
I recommend TSO host to anyone who needs a reliable service with excellent support at a very competitive price.
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