But most of all for me personally, I was surprised to find that when porting the site to Tsohost a lot of details that had been problematic with other providers just worked. For example, inbound HTTP connections, PHP settings, local Apache configuration.
The one time I have contacted support (for a package regrade) I got a prompt response and resolution.
Trying to think of negatives, I have seen better (more automated) backup solutions, but apparently this will be iminently changed anyway.
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