This company are unbelievably bad. I have been waiting weeks to get a refund for nearly £1000.
The problems we have had since August are too long to mention. But I don't believe the many good reviews I have seen on here. I thought it was just the Nottingham store that was atrocious but it is head office too. They have also passed my mobile number to another company (this company told me who had given them my number).
They tell lies to make a sale and do not return calls, emails or letters. I now have to go through a small claims court to get my refund as this company have ignored all my efforts to obtain a refund. One mistake we would have accepted but the lies, failed appointments and the many other costly problems we have experienced we will not accept.
Read the small print as the list of items is ambiguous in what is in the cost. You have to pay £120 for their surveyor to check their salesman's measurements (ours were totally wrong) but they tell you the cost is £80 (the small print says you actually pay £120). They claim they make their own units but this is another lie...ask them who makes them.
At your own peril. By the way, I do not or have ever worked for any other rival kitchen company as Bettaliving tell you that their negative reviews are written by rival companies!!! I actually think Bettaliving write their own positive ones.
Bettaliving, Better not.
UPDATE:Apologies for the late refund??? What about all of our out of pocket expenses? 1. Wasted day off work when you didn't turn up for the third time (you told my wife she would not be able to agree to anything without my presence as it was your company policy. 2. Almost 8 weeks of interest on the £900 refund you owed us. 3. £80 to your surveyor for a survey that was a waste of time. 4. The cost of the twenty odd phone calls, registered letters and emails to try and get someone to talk to us. 5. Our time we wasted on a 6 hour initial visit and two surveyor visits. 6. wasted petrol and time driving over to your Nottingham branch to beg for the details of appliances you were supposed to be supplying. We are certainly out of pocket because of your shoddy service and the amount of stress and upset you have caused us in trying to obtain a refund.
Your company has not even had the courtesy to ring us and apologise in person. I do not believe that we have been 'just unlucky' with your 'service' and I hope more of your unhappy customers read the negative reviews on this site and come forward and share their experience. We also don't appreciate you passing on a personal telephone number to another company; this maybe a data protection issue that I will investigate. May I suggest that you train your staff not to lie to customers either as liars are eventually exposed.
Mel Mango found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.