Early February this year I placed an order for three kitchen appliances. I ordered them 8 weeks in advance as I wanted to make sure that they were in stock as I had a kitchen fitter booked on a strict timescale. Four weeks ago I was contacted by AOL and told that one of the items was not available (they were still showing in stock and available for next day delivery on their website!). Their excuse was that the manufacturer didn't have any in stock. I was very annoyed and reminded them that they had said back in February that appliances ordered for delivery at a later date were put to one side in the warehouse. The girl who rang me promised she would do everything she could to obtain another appliance but could not comment on the promise that my appliances would be put to one side for delivery. This morning, with two days to go before fitting, I was contacted again by AOL who have told me that another appliance is not in stock, despite receiving an email this morning to say that everything was to be delivered on Saturday as agreed back in February. I telephoned their expensive 0844 number, only to be told that it appeared that the correct delivery was going ahead for Saturday. I asked why I had been told otherwise but was advised that it was another department that dealt with that! I asked to speak to a supervisor and was told one would call me back in two minutes (as I am typing this it has been over an hour and I am still waiting).
Since escaping from a cowboy kitchen company last year we have spent months organising this kitchen fit ourselves. But now I have to let the kitchen fitter know that we cannot go ahead now as he cannot fit without the appliances. No doubt we are going to lose money.
I am spending the afternoon now trying to source the same appliances and trying to get them delivered in two days (very unlikely???) or we will have to postpone the kitchen but I have taken time off work now. This is all one big mess thanks to AOL. I am too upset to say anymore at the moment other than DO NOT TRUST this company.
PS: just found out that pulled the same trick on another family member who had bought a very expensive fridge and freezer for a 2 day delivery but had to wait a month as it was constantly out of stock. Funny how they took her money and ours straight away though.
This company are unbelievably bad. I have been waiting weeks to get a refund for nearly £1000.
The problems we have had since August are too long to mention. But I don't believe the many good reviews I have seen on here. I thought it was just the Nottingham store that was atrocious but it is head office too. They have also passed my mobile number to another company (this company told me who had given them my number).
They tell lies to make a sale and do not return calls, emails or letters. I now have to go through a small claims court to get my refund as this company have ignored all my efforts to obtain a refund. One mistake we would have accepted but the lies, failed appointments and the many other costly problems we have experienced we will not accept.
Read the small print as the list of items is ambiguous in what is in the cost. You have to pay £120 for their surveyor to check their salesman's measurements (ours were totally wrong) but they tell you the cost is £80 (the small print says you actually pay £120). They claim they make their own units but this is another lie...ask them who makes them.
At your own peril. By the way, I do not or have ever worked for any other rival kitchen company as Bettaliving tell you that their negative reviews are written by rival companies!!! I actually think Bettaliving write their own positive ones.
Bettaliving, Better not.
UPDATE:Apologies for the late refund??? What about all of our out of pocket expenses? 1. Wasted day off work when you didn't turn up for the third time (you told my wife she would not be able to agree to anything without my presence as it was your company policy. 2. Almost 8 weeks of interest on the £900 refund you owed us. 3. £80 to your surveyor for a survey that was a waste of time. 4. The cost of the twenty odd phone calls, registered letters and emails to try and get someone to talk to us. 5. Our time we wasted on a 6 hour initial visit and two surveyor visits. 6. wasted petrol and time driving over to your Nottingham branch to beg for the details of appliances you were supposed to be supplying. We are certainly out of pocket because of your shoddy service and the amount of stress and upset you have caused us in trying to obtain a refund.
Your company has not even had the courtesy to ring us and apologise in person. I do not believe that we have been 'just unlucky' with your 'service' and I hope more of your unhappy customers read the negative reviews on this site and come forward and share their experience. We also don't appreciate you passing on a personal telephone number to another company; this maybe a data protection issue that I will investigate. May I suggest that you train your staff not to lie to customers either as liars are eventually exposed.
Mel Mango found this review useful
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