We signed a years contract with PHS after comparing prices for different suppliers. We were given an example invoice of are likely costs, however within the first month we were soon being charged unexpected costs. I tried to phone but was repeatedly left on hold. I tried writing and got one charge credited. The bins were in poor condition , however the final straw was when we saw the drivers mix up both recycling bins and waste bins together. I wrote to cancel our contract , I believed that they had not delivered the service they had promised and therefore the contract was null and void. I emailed, faxed and phoned but no response other than you can't cancel the contract. We ignored everything as I felt I had used up enough time dealing with an incompetent company.
We kept receiving invoices, direct debit instructions and then finally started receiving notice that they were stopping our service which we had not used for months. Eventually they came and collected their bins. They made no effort to collect outstanding debts until we were passed onto a debt recovery agency which surprise surprise is owned by PHS.
I had the impression they are not at all interested in resolving an issue. I eventually agreed to pay £200 to settle an amount outstanding which they thought was £354.
I would not recommend this company at all.
Ivan Giacomo Ascione found this review useful
Watching the Olympics 2012 spurred us on to buy an outdoor table tennis table for the family. I phoned table tennis uk and immediately spoke to a very knowledgeable person who could advise on all the different products and why the price varied. I was not given a long sales pitch or made to feel under pressure. I then thought about it and caled back to place an order. I was told exactrly when delivery would be and the delivery service was exactly when they told me. We have since played everyday. We bought the Cornilleau Sport 200 Outdoor, its very easy to move around, put up and down and I like the safety feature when bring the sides down. The table seems very well made and good quality.
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