Expedia.co.uk

Over charged and passed around

I booked two hotel rooms for myself and a workmates, at £50 each, when I checked in at the hotel I was asked to complete a check in form as normal, where I noticed that the hotel room rate was £37.50. I asked the staff to confirm the price was correct of £37.50 which I was told was correct. The staff even checked the booking system and showed me that the price was £37.50 I explained I had been charged £50 to which the staff couldn't understand as the prices to Expedia are £37.50. They told me I would have to chase it with Expedia direct. I spoke to customer services and they told me the price was £50 to which I explained the hotel had shown me the booking system and the price was £37.50. They tried to say it was local taxes ????? They kept me on hold for 45 mins and cut me off ? I tried ringing back to which I was on hold for yet another 15 mins which anyone answering, in the mean time while I was trying to ring them back they had left me a voicemail saying they were looking into it and I would be called back within an hour....... No call was returned. I went on the website to email a complaint, to which I received an email to say it would be looked into and I would be contacted within 24 hours, I have just received my contact, by email, stating they have passed it to another department and I will receive an answer within 28 working days, up to 6 weeks ??? All my hotel rooms are paid on company expenses, but that's not the point, I was going to start using Expedia for personal travel as well, this has now changed, very poor customer service