I'm an international customer from Denmark and used a lot of time filling my shopping basket and this time I checked delivery options on the products since delivering to Denmark have been an issue at an earlier occasion. Once again it was rejected even that checked the delivery options and contacted Amazon.co.uk:
You are now connected to Anirban from Amazon.co.uk.
Me:Delivery within Denmark
Anirban:Hello, my name is Anirban. I'll be happy to look into this for you.
I try buy the stuff in my basket but there restrictions on delivery to denmark but I can't see that when I go the product site - in fact delivery information claims that it can send to denmark?
take the first shoe as an example
Anirban:Are you referring to the items which are added to your basket?
Anirban:I'm sorry to know that the items can't be dispatched to your address.
I've checked and see that these items are sold by third-party sellers on our website.
Unfortunately, if the website won’t accept your address when trying to order from this Seller it means that they don’t dispatch to your country and it won't be possible to complete your order.
When a Seller offers an item for sale on Amazon.co.uk Marketplace, they can indicate which destinations they're willing to send the item to. Unfortunately in this case, these sellers haven't opted to send the item to Denmark.
Me:correct but how can I see the delivery restrictions on product before putting it into the basket?
Anirban:I'm sorry, we don't have this feature on our website yet. You'll receive a error message once you select the address while ordering, if the item can't be dispatched by that seller to your location.
For general information about delivery restrictions please visit our "Delivery Restrictions" help page at:
Me:So I can use a lot of time shopping and only first at checkout I'm told that I can't actually buy the stuff - is that correctly understood?
Anirban:Yes, I'm sorry for the inconvenience caused.
I'll pass on your feedback to the relevant department in our company so that they can consider this for future enhancements on our website.
Me:The link you send me actually say that 3 party sellers MIGHT have restrictions but I can't see those restrictions in the shop but have to wait until checkout
Anirban:Yes, I'm sorry that this information would be available only after you select the address.
Once you select the address, our system will check if the item can be dispatched to your location by that seller.
Me:It's probably the worst service ever!
Knowing the means of the Business Intelligence within Amazons shop, it shouldn't be a problem avoiding suggesting items to me that I can't buy afterwards!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook