I ordered some Oakley sunglasses on Thursday evening, then I thought they may be too small for me. I phoned on Friday to talk to them about it, and was surprised at the good product knowledge they had. My glasses arrived Saturday morning and I'm very pleased with them and Eyewear Outlet.
My wife and I go on Thomson cruises every year, and have done for several years now, and I can honestly say we have never had a problem with any of them.
It's all too easy to review a company when things go wrong, but fewer people review when things go right.
I bought a boot protector for my new car from them. A week later I emailed to ask if it was on its way as my card had been debited and it hadn't arrived yet, and I was told it would take 21 working days to arrive! When I queried it they replied that it stated this on the website. It did not. In fact, the website stated that this item was "normally stocked". "Oh, we will update the website" they said. Guess what - it has not been updated (this would put people off ordering though wouldn't it?)
Boot protector arrived and it was soaking wet inside the package. Not a problem as its rubber, but weird?
Won't use these people again.
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