The company has made no effort to help me to resolve an issue I had with my office furniture. The delivery was very average, The desk was great but the walnut effect was unacceptable with worn edges and a piece of vinyl missing as if it was once display model. We had to doctor it ourselves before it looked acceptable. A tear appeared in the office chair. Saxen put together a story and said I had caught it on a sharp object such as my desk corner. The tear actually appeared from what started off as a tiny blemish in the leather which began to open up as it was sat on. The service I have received is unacceptable as I haven't even paid for these items yet and I feel very let down by the service I have received. They even had the cheek offer me a new chair that was still over £80 considering we had already forked out well in excess of £500.
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