Jessops

Mickey Mouse

Installed all the software to order photos, spent over an hour checking and arranging photos and options, went to order as a new customer but the software would not let me proceed as a new customer. It did not say I could not proceed as a new customer, nor was there any guidance as to how a new customer should proceed.

Went to Jessops website, registered as a new user as I figured that was the problem and received e-mail confirmation.

Returned to order photos having refreshed the system but still could not put the order through!

Tried to change password then as that seemed to be the stumbling block, and a message appeared telling me a new password had been sent... But you guessed it, no new password arrived.

What a waste of time. Have uninstalled the programmes from my computer, I will take my custom elsewhere. The managing director must be determined to see the business flounder.

No stars. And why should I inform Jessops of how poor their service is?