Excellent Customer Interface, pleasent greeting from the driver with a courtesy call before the drop off and who was very proffesional, on time and waiting.
Return Journey not so smooth, no fault of the driver, he was there on time with the car, probably more me, in the haste to get away, not listening to the drivers instructions on departure to meet at the Red Car Park on the way back. The Red car park is real hike with bags and in the rain from arrivalls. Maybe should make it really clear to the customer where the red car park is, and perhaps move collections to the short term drop off, where all the other meet and greets pick up and drop. Overall very good, very proffesional driver, would defintley use again.
Although like, most people I have been on the end poor customer service in the past it's never been bad enough to warrant writing a review.
That was until the distinct misfortune of having to deal with Alfresia / [External info removed].
Ordered a barbecue in March 2010. As of June 2010 its still not arrived. This is despite phoning on the day of the order to check that the item was in stock. There website also stated the item was in stock. Quite evidently it was not.
Alfresia are un- contactable by phone or E Mail the majority of the time.
After months of un-answered phone calls and E. Mails. I am now taking action to recover the monies owed.
If you want the worst customer service you'll ever likely to receive, No Goods, and No Monies refunded, and months of aggravation place an order with Alfresia or Patio Gear, if not, don't bother.
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