Myprotein.com

great products, fast delivery but major issues with call centre...

The delivery speed and products were excellent BUT I spent over 2 hours on hold trying to sort out an exchange. At one point I was promised a call back within the hour and it never came. Also had to speak to 4 different people to get a returns label. Once I obtained the label it was back to excellent service as usual and I received the products very quickly.

21 August 2012

Reply from Myprotein UK & Ireland

Hello Elliot,

Thank you for your feedback regarding our Customer Service Team.

I'm really sorry for any inconvenience caused and I will be investigating in to this to see why the matter was not resolved promptly for you. Please be assured this is not typical of our service.

Many thanks,

myprotein.com Customer Relations Team