I have used Merlin plenty over the years as you can often not argue with their prices and delivery. Unfort., however, in order to maintain their low prices they buy bulk and package things up with reduced optional flexibility for the very particular customer like me! This is not a complaint, more an observation. In terms of the customer service, they are always speedy, courteous and fair and will generally include a name and contact phone no. should you feel the need to reply. This personal touch is well-received. Keep up the good work Merlin! Cheers, Ben
I needed to get some lenses due to my optometrist being on holidays and, having done a bit of searching, I decided to go with Lenstore. Unlike many others, the price for 30 pairs is at least consistent what the search engines come up with. Unfort. the £5 postage pretty much wipes out any saving that you might have vs. your optometrist (£45 vs. £48). In future I'll prob. just stick with the optometrist.
Ordered the lenses on Monday, they arrived Friday. A bit disappointing considering the shipping charge. Needed to send a copy of my prescription in as J&J won't supply without it apparently (other lens manufacturers will). Asked for confirmation of receipt of email but never had anything. But of a black hole as far as comms. is concerned.
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