I recently had to be flown home from Sorrento after an accident. My insurance company organised it with Easyjet and even though they had less than 24 hours notice they arranged all the special assistance I needed and sorted seats on the plane for me. There was a problem with the flight leaving Naples and the captain came into the cabin to explain to the passengers and kept us informed all the time.
I ordered a de humidifier on a sunday afternoon and it arrived by lunch time on tuesday. The service was great and the machine is doing a great job of drying out my house.
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