Fernando Manresa´s profile

Reviews (3)

Dawsons Music

It could have been better

I ordered a guitar case (on Friday) on their website with a free delivery between 1-3 working days. The following Tuesday I emailed customer service since I hadn't gotten the case and no shipment confirmation, no reply from their part.
On Wednesday I contacted them through Twitter and they gave me a call back and re arrange for the case to be sent from their Belfast Store.
Today (11 days after I placed the order) got the case in perfect condition. I'm happy with the case, but they should at least have sent me some complimentary strings or cables or anything for the delay.
I know it wasn't done with bad intentions, but 11 days for a delivery is too much.

03 February 2014

Reply from Dawsons Music

Good Morning Fernando,

Thank you for getting in touch, we do appreciate your feedback.

Firstly, let me apologise for the delay in receiving your order. I agree that it should have been communicated to you earlier that the delivery was going to be delayed. This is not our usual service. I will pass this on to the relevant department and have it looked into.

I am pleased that you are happy with your purchase. If you have any further questions or queries please do not hesitate to contact me directly on 01925 582420.

Kind Regards
Paul O'Toole
Dawsons Customer Relations Manager

Mazuma Mobile

Good service

Good and fast service

Just Eat

Just amazing!

It's a really good and quick way to get some food without even leaving your sofa! And you have so many choices you don't know where to start. I love it!

16 September 2012

Reply from Just-Eat.co.uk

Hello Fernando,

We do try to provide a great range for every area in the UK so our customers have a great variety of takeaways online. I'm pleased to see you love the website and you find it quick and easy to place your order.

Thank you for taking your time to leave a review for us.

Kind regards,
Preena

Preena kamle
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Fernando Manresa´s profile

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Fernando Manresa
Reviewer
Male, 1983
Leeds, United Kingdom

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