I ordered flowers for my mother on Thursday only to realise seconds after clicking the confirm button that there was a (slightly more expensive) bouquet of flowers that she would have preferred. However, there's no ability to change any order on the website so you have to send a 'ticket' to customer services which I did, only to get a response 24 hours later saying it was too late by then to cancel, surprise surprise. Notwithstanding this I was optimistic the flowers would still be OK, only to ring my mother today who told me, very embarrassed, that they were all dead on arrival and no good to anyone. NEVER use this company, pay a few quid more and use Interflora instead, wish I'd seen this website first
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