I can't tell you how unhappy I am with the service that I have received from this company - and I really wish I had read the reviews below first! I ordered some flowers for my best friend's birthday and they never turned up. I tracked the order and was told that they were 98% likely to arrive the next day but if not they would definitely be delivered on the 3rd day but they never came. Apparently they are delivered by Royal Mail - They were being delivered to an office with a reception that is manned from 8am-7pm and no red card has been left.
I phoned and left a message and no one got back to me so I emailed customer services. Communication from the manager has been extremely poor - with her only half responding to my questions, until finally I received the following:
If you require the refund, we need to wait 3-4 weeks for the items to be returned back to our company. Then we will find out what was the reason why your flowers were not delivered. If we are responsible for non delivery, we will be able to offer you a refund. However if we are not responsible for non delivery ( the reason will be for example, incomplete or incorrect delivery details, or the recipient didn’t call for the items, etc…..), we will be unable to offer you any compensation.
3-4 weeks!!!! Unbelievable - I definitely will never use these people again!!!
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