D Edwards...´s profile

Reviews (1)

Tiny Tots Direct

RUBBISH!!!

Sent faulty item that was already showing signs it had been opened by another buyer and sent back (box was ripped open and tapped back together and the batteries were left in the toy and all furred up around the terminals. After a couple of phone calls to Tiny tots direct they said i could send it back. I informed them then that the website stated they were out of stock but they assured me they had them in. Well i'm still waiting 3 weeks on. They must be sending it on the back of a Tortoise! NEVER AGAIN...

21 August 2012

Reply from www.tinytotsdirect.com

Hi Mr. Edwards,

We are sorry to hear of your disappointment. We thought you had received your replacement table, apologies for the confusion and the delays you have experienced.

After looking in to the issue, it seems that your replacement has been stuck at the depot and it is now under investigation at our end and with the courier.

We have tried contacting you this afternoon to discuss the issues and have left you a voicemail. If you could call us back on 0800 085 5840 when you have a few minutes, that would be great.

As soon as we hear back from you, I will personally ensure that another replacement and a gift as an apology are sent out to you.

Kind regards,

Claire
Tiny Tots Direct

D Edwards...´s profile

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D Edwards...
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United States

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