Anna Fitzgerald´s profile

Reviews (3)

Not as good as the pic on the website

Sent flowers to a friend as a congratulations for her new job, she was delighted as she was sent flowers. However I wasn't as impressed as I had hoped I would be as they didn't look like the photo on the webpage. They looked rather slim and a bit old to be honest.......

18 April 2013

Reply from

Dear Anna,

Thank you very much for your recent feedback. We are always pleased to hear from our customers.

I am really sorry to hear that you were not satisfied with the bouquet received. I have reviewed the order and I notice that you did not report any issues to our customer service team.

We do require all issues to be reported to us within 2 weeks of delivery taking place as this allows us to fully investigate and provide suitable solutions.

If you would like to contact our customer service team please do so via the Serenata Flowers website.

Kind regards

FHR Airport Services

I will, without doubt in future, ONLY use FHR for my airport extra needs!

FHR is a fabulous site, had heard about this site from Martin's Money Tips email and it exceeded my expectations. Seamless customer journey thought entire web page, does exactly what it says on the tin, no robbing card charges like some other online 'Extra' 'Holiday' booking services and the customer service is fabulous to boot too, the competitors could do with learning from the FHR example for great customer service and customer experience, and I know this from experience!!! I will,l without doubt in future, ONLY use FHR for my airport extra needs!


Fabulous - wish all shopping experiences were like the one I had with you!

Fabulous! Love to do business with you again! Fab customer service - you should be proud!

Anna Fitzgerald´s profile

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Anna Fitzgerald
Female, 1984
Northampton, United Kingdom