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Reviews (2)

www.toolbox.co.uk

Wrong item delivered and poor customer service

I wouldn't recommend ordering from this company based on my experience with them. I ordered a garden furniture set about a month ago that was showing as in stock on the website but I later received an email to say it was actually not in stock and that there would be a two-week wait. And when the furniture was finally delivered it was completely the wrong set.

Customer services were very slow to respond to my email messages (you can't reach them via phone) and were pretty unhelpful when they did respond. They did not really explain why the wrong set had been delivered, other than to say the right set was not in stock so they'd decided to send me something else!

After nearly two weeks and many repeated requests that they pick it up, they finally collected the wrong garden furniture set. However, a month on from my original order, I am nearly £250 the poorer and there's still no sign of the right set being delivered...

TradePlumbing.co.uk

Misleading item description

I bought a shower kit from this site but, when it came, the shower valve and taps were missing, although these were clearly shown to be part of the shower kit on the web page picture.

Although I queried it, TradePlumbing did not accept that the item picture was misleading and told me that I should have realised I would need to buy the valve and taps separately - even though there was no mention of what was and wasn't included in the item description and I had only the photo to go by.

In short, I wasn't at all happy with the customer service I received and I was stuck with paying a lot of money for essentially half a shower kit.

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R
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United Kingdom

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