I recently placed an order with Missguided. I placed one order and then had to re-order as the screen blanked out on me therefore I wasn't sure the order went through. I realised that I had also made a mistake by putting the incorrect delivery address on the first order therefore that was the one I wanted cancelling not the second order. Missguided automatically cancelled my second order (the correct one) as they thought that one was duplicate therefore my parcel got deliever to the wrong address and I was £70 down due to their system error.
I travelled down to the wrong address, in Wales and I live in Manchester, to pick up the dresses however I am one day out of the refund policy and they won't do anything for me.
I understood their mistake however they are not working in coherence with me to understand mine and make an exception in this circumstance.
They have been completely unhelpful and I am extremely disappointed. I have never had a problem with Missguided until now and I have definitely lost faith in their customer service.
From this purchase, I have been temporarily down £35 (duplicate order), £25 down in petrol to travel to get the dresses and now another £35 down as I will never wear the dresses due to poor quality.
Completely unacceptable customer service!!
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