Chloe Fagan´s profile
Reviews (1)
Missguided
Poor Customer Service
I recently placed an order with Missguided. I placed one order and then had to re-order as the screen blanked out on me therefore I wasn't sure the order went through. I realised that I had also made a mistake by putting the incorrect delivery address on the first order therefore that was the one I wanted cancelling not the second order. Missguided automatically cancelled my second order (the correct one) as they thought that one was duplicate therefore my parcel got deliever to the wrong address and I was £70 down due to their system error.
I travelled down to the wrong address, in Wales and I live in Manchester, to pick up the dresses however I am one day out of the refund policy and they won't do anything for me.
I understood their mistake however they are not working in coherence with me to understand mine and make an exception in this circumstance.
They have been completely unhelpful and I am extremely disappointed. I have never had a problem with Missguided until now and I have definitely lost faith in their customer service.
From this purchase, I have been temporarily down £35 (duplicate order), £25 down in petrol to travel to get the dresses and now another £35 down as I will never wear the dresses due to poor quality.
Completely unacceptable customer service!!
Reply from Missguided
Chloe Fagan´s profile
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I am firstly very sorry for your disappointment particularly as we have tried to help you as best as we can from looking further into your details.
With regards to the initial orders; it was of an urgency that our system filtered duplicated orders and that they were stopped with immediate effect. Unfortunately, we were not able to identify that your order was being sent to an address that you did not want and for this I can only apologise.
I am saddened that you have stated that we have been completely unhelpful as this would not reflect the regular communication between ourselves and you. In our last email, we have confirmed that we would honour the return for you and allow you to return the order even providing you with a delivery label should you have misplaced the original. We as of yet, have not had an acknowledgement of this email.
Should you wish to discuss this further please don’t hesitate to get in touch and we will be more than happy to help.
Best wishes,
Pippa xx
Missguided