Absolutely first class service all the way. Needed to change a size for wellingtons and Mike, who I dealt with, was extremely helpful. I would not hesitate to recommend them to anyone. Love free delivery over a certain price - and not too high a price either (£15 I believe). Thank you Garden XL, you are wonderful and highly professional with it. Great products, great service!
The ordering side was very smooth and easy with email confirmation of my order. Sadly that was where communication and information ceased. Delivery took a little longer than I expected (although my Mum fell in love with the item and ordered one for herself which she received within two days - Brilliant!!) I can only imagine that they were awaiting a delivery of my item in, before they could send it out, but I never received one email to tell me of any form of delay, nor indeed when it was actually on its way. This I feel would go a long way in customer service. Just to know you are not forgotten and that your order is still being processed etc. Delivery was fine, item very well protected and packed with no damage. All worked perfectly and is a lovely item indeed (I bought the silver colour advent candle style lamp). I would certainly use the company again, but please please consider follow-up emails - that would have deserved a 5star review. Otherwise All Good! Many thanks
Purchased a birthday present of FitFlop Rokkit Cosmic Purple for my best friends birthday next year (ahead I know), but asked for the presentation packing instead of Eco (which I have done before for myself) and they arrived very quickly in a lovely strong gift box, which is just perfect for wrapping up easily. Wonderful to have that choice and at no extra cost. Can't recommend Jules B enough - have ordered several times and never a problem. Thanks for a great service :-)
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