Moises Silva´s profile

Reviews (2)

Three

Disgusted

After reviewing DPD , I feel I also have to review 3 for their complete lack of manners.For 3 weeks now I have been in touch with 3 about an I Phone that I never received , but supposedly was signed by myself?Why would I waste my time calling this company 3-4 times a week,seeing solicitors and police if I had received my product?I keep being told that their records state the parcel was signed by me,because obviously the customer is the liar and there is absolutely no way that the courier driver could have forged a signature or delivered it to someone else!I am being called a liar right left and centre and being forced to pay £10 per month over 24 months as a gesture of 'goodwill' from 3...Absolute joke.Where is my phone?
14th September 2012,4 weeks after the supposed delivery and many many emails and phone calls,3 mobile have given me the tracking number for my parcel.Still claiming that I have this phone.Why would I waste 4 weeks trying to get a phone if I had received it?And I have been charged £32.98 for a product I have not received.2 of the most unhelpful companies.I just want my phone.

DPD UK

Not happy

So after months of nagging I finally accepted 3 mobile's offer of a new phone on Wednesday 8th August,was told everything went ok and I should receive my phone soon.Friday 10th I called them to make sure my order had been successful and again was told yes and my phone should arrive within 3 working days.No parcel on Friday,Saturday or Monday.Called again on Monday only to be told that the phone had already been delivered to my address,with my signature on Friday 10th.Not happy at all,I was at home until 3pm that day and received nothing.There was no-one at my house that day so it is impossible that anyone could have signed for me.I called 3 who tell me that the driver is absolutely certain that the phone was delivered to a man at my address.Surely I f I had received it I wouldn't be complaining so much and wasting my time.Neither 3 or DPD have been helpful at all.So the question remains.Where is my Phone?

23 August 2012

Reply from DPD UK

Hi Moises,

Could you please email your parcel reference number and a contact telephone number to socialmedia@dpd.co.uk? We will be able to investigate and get you your phone. Customer services will respond to your email as soon as possible.

Thanks, Richard.

Moises Silva´s profile

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Moises Silva
Reviewer
1988
Reigate, United Kingdom

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