Penny Lane Stuart´s profile

Reviews (2)

Royal Mail

Royal Mail sooooooooooooooo BAD

Royal mail arew unbelievable! I have FOURTY TWO complaints logged with Royal mail over 3 years! My parcels continously go missing, 3,4,5 in a row. No mail for 2 weeks at a time, they constantly put my post in someone elses door, never to be seen again! Left parcels OUT IN THE STREET! Royal mail apparently had a big overhaul recently and now do not start work til 11.30am!!! LAZY. As it was my post never got here til 2pm when they were bothering to work mornings! Yet now to top it all off the mail doesn't come til well after 2pm! I have missed parcels sometimes with a time of 5.30pm on the note! Ridiculous! The most shocking thing.... no ombudsman or further step in complaint with Royal Mail... because they're Royal! Royal mail are sooooooooooo bad. You suck, big time.



I ordered plant trough's and compost from this company which arrived a day late despite paying for next day delivery! When they got here and I unpacked the bottom one was split, the compost bag had also been split and poorly taped back up, this was acidic compost for blueberry plants so SHOULD NOT HAVE BEEN TAPED BACK UP AND SOLD as it looses the nutrients once opened. I emailed the company and just because I don't own a camera to take photo's (NOT EVERYONE OWNS A CAMERA YOU KNOW!) they refused to replace the item! I wasn't even asking for a refund just a replacement. They also did not even answer in regards to the compost. I tried to speak to a manager but they refused and even called me a liar! I pay in good faith, was a NEW customer and was planning to come back for more items, but nope... I didn't return, was left out of pocket and will never shop with them again. I am disabled so I cannot drive or walk to my local garden center. AVOID THIS COMPANY.

24 August 2012

Reply from


Please can I ask you to provide me with your order number to allow me to investigate the issues raised and contact you direct. Kindest Regards Margaret Whelan(Greenfingers Warehouse Co-Ordinator)

Hi. I am sorry to hear of the problems encountered with your recent order. We will contact you direct with a view to resolving the matter to your total satisfaction.
Kindest regards, and once again, my most sincere apologies. Yvonne Jack (Head of Customer Services)

Penny Lane Stuart´s profile

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Penny Lane Stuart
Adderbury, United Kingdom