I wrote a review in July and am still constantly receiving emails from Trustpilot saying your ticket is deemed resolved. I was asked for proof of purchase from Trustpilot to verify my purchase which I have supplied on more than one occasion. My review kept getting removed from the site then I would get this email again saying it has been resolved and I could view it again. I have also had an email a good few weeks back from them apologising for asking me for the information more than once but still I receive emails about every other day. I had a reply 3 days ago from the company I originally reviewed so I thought that would be the end of it but no, still get annoying emails from Trustpilot. I will think twice before I review another company with them.
Don't waste your time with this company. Ordered a watch online with a delivery quoted 3 to 5 days. After 3 days I called and asked to upgrade delivery to a next day service as I was wanting the watch for going on holiday. I was told the watch was in their warehouse and was due in their dispatch department in the next 48hours. So it wasn't worth paying the extra delivery as I wouldn't get it in time anyway. 7 days after placing the order the status of my order online was changed from processing to picked. So silly me for thinking I'm going to come home from holiday to my new watch. Over 2 weeks since I placed the order I emailed them without reply even though there website stated average reply time was less than 2 hours. I called them and was told they would deal with my email as a matter of urgency, the following day still no word so phoned them again. They try to tell you on the phone they can't deal with online orders, I stressed no one had replayed to me, I then got told the watch was discontinued and they will refund my payment. Will have to wait and see how quickly that happens, I'm not holding my breath!! How can they charge you for something they don't even have for sale??
Very quick delivery, went for standard service and item arrived in 2 days. Got email when goods were dispatched. Was lucky that the item I was looking for was on sale and made a big saving. So good I used them agian in the same week and standard delivery in 2 days again.
They took my order and payment then 2 days later emailed me to say they didn't have the item I ordered. They then asked me if I wanted a refund, why wouldn't I if they couldn't supply what I ordered and paid for!
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