26 May 2010 Order Placed.
28 May 2010 Goods Received. Oval Bulkhead delivered, not Square Bulkhead as ordered.
28 May 2010 Sent email to Litecraft explaining that wrong item was delivered.
31 May 2010 Received email response with returns form attached.
2 June 2010 Sent incorrect item back via Post Office first class post at my expense.
7 June 2010 No replacement received yet; sent email asking for status of replacement.
7 June 2010 Received email response stating they had a 10 day returns process, and correct item will be dispatched within next two days.
8 June 2010 Received correct replacement item, but in a re-used box. Screws and other fixings were loose in the unit.
8 June 2010 I examined the replacement unit and found that it had a red piece of sticky tape on the underside of the mounting plate containing the word “FAULTY”. I tested the unit and discovered that it did not work. Sent email to Litecraft stating that the replacement item was faulty, and advised them that I did not wish to have any further dealings with the company. Advised them that if they wanted the faulty unit back, they would have to arrange to collect it themselves.
9 June 2010 Received email from Litecraft asking for a date when the faulty item could be collected by courier. There was no acknowledgement of the problems I had had, nor any form of apology for the appalling service I had received.
10 June 2010 Faulty item collected by Courier.
14 June 2010 Following my posting of adverse comments on various review sites, a full refund of the cost of the faulty item and my postage costs appeared on credit card statement. There has been no apology nor acknowledgment of the problems I had had.
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