I placed my order on the sunday and received a call monday morning from the gentleman suggesting I change one canvas from colour to black and white because the quality wasn't so good. I thought this was great service as other companies may just have printed the order and sent it regardless of the outcome.
The only gripe I had was the delivery company used was way below average standards and when my order still hadn't arrived by the 4th day I called to chase it up. Sara bent over backwards to resolve the problem, despite being on holiday, making several phone calls between myself and the delivery company.
My order arrived on the friday and I'm over the moon with the results. The package was securely wrapped, the quality is excellent and I can't put into words the sentimental value.
Highly recommend Sara and her husband (sorry didn't catch his name) Hopefully there won't be future problems with the deliveries because it really is a shame for their reputation to be brought into question through no fault of their own.
Should have a 0 Star rating option especially for these guys!!!
Guaranteed delivery within 24-48 hours so I stay in all week expecting to receive my delivery. When said delivery doesn't arrive I contact the company to be told that having spoken to the delivery people on 2 occasions they "attempted to deliver" but nobody was home so they left a card both times. Wow guess what no cards!
They then asked me what kind of property I lived at and if it was a number within the main block... erm well if they had done these fantasy delivery attempts then they would know that already no?
So apparently my delivery will be here tomorrow for definite... what use is that when I paid extra for it to be here by yesterday???
Never ever use this company if you actually want your goods and I don't care if the company get to read this, in fact I would love them to read this and take heed!
It's not the first time I have had dealings with this courier and I will be contacting Trading Standards to report misleading delivery times.
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