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Terrible reliability - False download claims and Non-existent customer Service.Finally gave up with these Clowns after 10 years Plus.

Seriously; avoid Virgin Media like the plague:

We have had a catalogue of disconnection and reliability issues, only beginning in the past 12 months.

Download speeds have steadily decreased to a snail pace and complete disconnects every other day, sometimes for days on end.

Their Customer Service is non existent; with offshore "support" agents being polite yet unintelligible and powerless to help despite their promises.

Staff in UK (if you can get through to them) are either rude and in denial, or conversely overly apologetic, yet still do nothing!

They never respond to written complaints, yet since leaving, I`ve had numerous NASTY letters threatening legal action over bills for months after THEIR disconnection!!! DISGRACEFUL

I`ve now moved to SKY and I wish I`d done it years ago!!

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Pablo Sultana
Birmingham, United Kingdom