DPD UK

Not Happy!!!

I was sending a return to a company which I bought my PC from as it was faulty. They use DPD as their carrier. I got an email to confirm the pick up date and time. This was supposed to be Thu. The carrier did not show up. I called the company I bough the PC from on Fri to find out what happened. They said the carrier could not find the address. Despite the fact that the complex of flats where I live, have 150 flats and the DPD carrier comes here nearly every day (as the concierge confirmed). The carrier did not contact me while "struggling" to find the address neither.
Anyway he did not show up on Fri either and the parcel got eventually picked up the following Mon when the driver all of the sudden found the address.
This delayed the delivery by 4 days.
My opinion is that the driver was not bothered to come for the collection as I don't believe in the age of advanced technology driver cannot find an address of a huge apartment building.

Julian Eslick found this review useful

27 February 2013

Reply from DPD UK

Hi Andrej,

I do apologise for the delay in your collection taking place. Despite very advanced technology and a committed and skilled group of drivers, there are rare occasions when we encounter difficulty. I am sorry if this resulted in any inconvenience to you - that certainly wasn't our intention.

Please email socialmedia@dpd.co.uk with a contact phone number if you wish to discuss your experience in greater detail.

Kind regards,

Bobby.

Discount Supplements

Great product, fast delivery, I am happy

Ordered a product which was delivered quickly and as described. I would defenetely recommend to a friend. Thanks