Please read letter sent to EON:
Around 4.00pm today I called EON to report a fault with our boiler. I was told the first available appointment is some 4 days later, between 8.00 and 3,00 on Monday. I think this is totally unacceptable and not in keeping with the policy we were sold over the phone. My fault I should have read the fine print so I would have realised 24/7 emergency cover only meant you could call it in 24/7, but EON would not be availabe 24/7 unless you are considered vulnerable. Pity you don't point this out with the big red print used to sell the product. 96 hours to fix our boiler presents a totally unacceptable level of inconvenience. I made five calls in total, your advisors were helpful but could only promise we would get an earlier appointment if somebody in our area dropped out. We pay £198 for peace of mind only. Your service is very poor and I will not renew the contract next year. I will save my money so that if I choose, I can pay somebody locally, not line the pockets of an organisation that does not understand the concept of customer care. Tonight I read the terrible reviews EON have received, I wish I had read them sooner. Your average score was 2.9/10....somebody has been generous. I will now add my comments to that website and hopefully save some other people the angst of dealing with an incompetent organisation such as EON. British Gas here I come. I look forward to your comments which I hope will be more timely than your boiler service.
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