Please read letter sent to EON:
Around 4.00pm today I called EON to report a fault with our boiler. I was told the first available appointment is some 4 days later, between 8.00 and 3,00 on Monday. I think this is totally unacceptable and not in keeping with the policy we were sold over the phone. My fault I should have read the fine print so I would have realised 24/7 emergency cover only meant you could call it in 24/7, but EON would not be availabe 24/7 unless you are considered vulnerable. Pity you don't point this out with the big red print used to sell the product. 96 hours to fix our boiler presents a totally unacceptable level of inconvenience. I made five calls in total, your advisors were helpful but could only promise we would get an earlier appointment if somebody in our area dropped out. We pay £198 for peace of mind only. Your service is very poor and I will not renew the contract next year. I will save my money so that if I choose, I can pay somebody locally, not line the pockets of an organisation that does not understand the concept of customer care. Tonight I read the terrible reviews EON have received, I wish I had read them sooner. Your average score was 2.9/10....somebody has been generous. I will now add my comments to that website and hopefully save some other people the angst of dealing with an incompetent organisation such as EON. British Gas here I come. I look forward to your comments which I hope will be more timely than your boiler service.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.